Shipping Policy

Thank you for shopping with Morrow Footwear. The following information explains how we prepare, ship, and deliver your order.

Order Processing

Orders are generally prepared within 2–4 business days after payment is confirmed. Processing includes order verification, product preparation, and packing.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Estimated Delivery Time

After your order has been dispatched, standard shipping generally takes 7–15 business days.

• Processing: 2–4 business days.
• Shipping after dispatch: 7–15 business days.

These timeframes are estimates, not guaranteed delivery dates. Delivery may be affected by the destination, carrier operations, weather, holidays, or customs procedures where applicable.

Shipping Availability and Charges

Available delivery destinations and applicable shipping charges are displayed at checkout before you place your order. Any free-shipping offer is subject to the conditions shown with that offer.

Order Tracking

When your order ships, we will send a shipping confirmation with tracking details where available. Tracking information may take time to appear after the carrier receives the parcel.

Address Changes

Please review your delivery address before completing checkout. If you need to correct it, email support@morrowfootwear.com as soon as possible. Changes may not be possible once an order has been dispatched.

If a parcel is returned because an address was incomplete or incorrect, we will contact you about available options and any additional shipping costs before arranging another shipment.

Shipping Delays

If we cannot dispatch your order within the stated processing timeframe, we will notify you, provide an updated estimate, and offer the option to accept the delay or cancel the unshipped order for a full refund.

If a dispatched order is significantly delayed, contact us so we can investigate with the carrier and help resolve the issue.

Missing or Damaged Parcels

If tracking shows delivery but you cannot locate your parcel, check the delivery location and contact us promptly. We will assist with the carrier investigation. If your parcel arrives damaged, please keep the packaging and send us photographs if available.

Contact

For shipping assistance, email support@morrowfootwear.com and include your order number.