Privacy Policy

This Privacy Policy explains how Morrow Footwear, operating as Morrow Footwear ("we," "us," or "our"), collects, uses, and discloses personal information when you visit our website, make a purchase, or contact us.

Information We Collect

• Contact and order information: your name, email address, telephone number, billing address, shipping address, and purchase details.
• Payment information: payment status and transaction details. Payment credentials are handled by our payment providers; we do not need your complete card details to provide customer support.
• Customer communications: information you provide when asking questions, requesting a return, or reporting a problem.
• Device and usage information: information such as your IP address, browser type, device details, and interactions with our website, collected through cookies and similar technologies where enabled.

How We Use Information

We use personal information to process payments, fulfill and deliver orders, provide customer support, manage returns, prevent fraud, maintain website security, and meet legal obligations.

Where permitted by law and consistent with your choices, we may also use information to improve our services and send marketing communications. You can unsubscribe from marketing emails using the link in those emails. Essential order-related messages may still be sent.

Shopify and Other Service Providers

Our store is hosted on Shopify, which provides the ecommerce platform used to offer our products and process orders. Shopify and its service providers process personal information to operate the platform and, depending on the services enabled, may process information for additional purposes described in Shopify's privacy materials.

We disclose information as needed to payment processors, fulfillment providers, delivery carriers, customer-support providers, and other vendors that help operate our business. Where enabled, analytics and advertising providers may receive device and interaction information, subject to applicable consent requirements and privacy choices.

We may also disclose information to comply with legal obligations, protect rights and security, or complete a business transfer subject to applicable law.

Cookies and Privacy Choices

Our website may use cookies for essential functions, preferences, analytics, and advertising, depending on the tools enabled. Where required, we request consent before using non-essential technologies.

You can manage available preferences through our cookie banner or privacy controls and through your browser settings. Blocking essential cookies may affect website functionality. Where legally required, we honor recognized opt-out preference signals.

Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described above, including order support, accounting, dispute resolution, and legal compliance. Retention periods depend on the information and applicable requirements.

We use reasonable safeguards to protect personal information, but no online service or transmission method is completely secure.

International Processing

Your information may be processed in countries outside your place of residence by us or our service providers. Where required, appropriate safeguards are used for international transfers.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, withdraw consent, or opt out of certain processing, including activities classified as a sale, sharing, or targeted advertising under applicable law.

Contact us to submit a request. We may need to verify your identity before responding. Where applicable, you may use an authorized agent or appeal a decision. We will not discriminate against you for exercising legally protected privacy rights.

Children's Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information from them. Contact us if you believe a child has provided personal information to us.

Changes and Contact

We may update this policy as our practices or legal obligations change. The revised version will show an updated date, and additional notice will be provided where required.

Business: operating as Morrow Footwear
Email: support@morrowfootwear.com